Payment Policy

At Jonalda, operated by UNYX LLC, we want your shopping experience to be simple, secure, and straightforward. Our checkout is designed to provide a smooth and reliable payment process so you can shop with confidence.

Accepted Payment Methods

We accept a range of payment methods, including:

Visa
Mastercard
American Express
Discover
Diners Club
Apple Pay
Google Pay
Shop Pay

Available payment methods may vary depending on your device, location, and checkout options.

Payment Processing

All prices displayed on our Website are in British Pounds Sterling (GBP).

Payment is taken in full when you place your order.

Depending on your bank or payment provider, you may notice a temporary authorisation before the payment is fully processed. This is a standard banking procedure and will usually be released automatically by your bank or payment provider.

Secure Payments

Your privacy and security are important to us.

Payments are transmitted using encrypted connections and processed through established payment providers.

Jonalda, operated by UNYX LLC, does not directly store your full payment card details on its servers. Payment information is handled by Shopify and the applicable payment providers in accordance with their security and privacy practices.

For more information about how personal information is handled, please refer to our Privacy Policy.

Payment Issues

If you experience difficulties during checkout, please check that:

your payment details have been entered correctly;
your billing information matches the information held by your payment provider;
your card has not expired;
your bank or payment provider has not declined the transaction.

If the problem continues, please contact our customer support team at info@jonalda.com, and we'll be happy to assist you.

Fraud Prevention

To help protect our customers and prevent fraudulent or unauthorised transactions, we may carry out security checks on certain orders.

Where reasonably necessary, we may contact you to confirm details relating to your order before it is processed or dispatched.

In some cases, an order may be delayed or cancelled if we are unable to verify the information required to complete the transaction.

Contact Us

If you have any questions about payments or your order, please contact us:

Trading name: Jonalda
Legal business name: UNYX LLC
Company number: L25000171566
Address: 7901 4th St N, Ste 300, St. Petersburg, FL 33702, United States
Phone number: +44 7488 845581
Email: info@jonalda.com